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Terms of Service

Last updated: 23 July 2026

Terms of Service - Pharmacy Weight Loss Shoreham-by-Sea

Pharmacy Weight Loss Shoreham-by-Sea
GPhC Registration No. 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our services. By using our website or placing an order, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Shoreham-by-Sea is a GPhC-registered online pharmacy operating in England. We provide clinically supervised weight loss consultations and prescription and non-prescription weight management products to patients in the UK.

2. Eligibility

To use our services, you must:

We reserve the right to decline any application if our clinical team determines that treatment is not appropriate for you. Providing false or misleading information during the consultation may result in the immediate cancellation of your order and could pose a serious risk to your health.

3. Prescriptions

All prescription-only medicines (POMs) will only be dispensed following a completed online consultation reviewed and approved by our prescribing pharmacist. Issuing a prescription remains at the sole clinical discretion of our team.

Prescriptions issued through our service are valid for use only with Pharmacy Weight Loss Shoreham-by-Sea unless otherwise stated. We comply fully with GPhC standards and all applicable UK medicines legislation.

4. Payment

All prices are displayed in pounds sterling (GBP) and include VAT where applicable. Payment is required in full at the time of ordering. We accept major debit and credit cards via our secure payment provider.

Payment is processed upon submission of your order. If our pharmacist determines that treatment is clinically unsuitable for you, you will receive a full refund within 5 to 10 business days.

5. Delivery

Once your consultation has been reviewed and approved by our pharmacist, orders are dispatched within 1 working day. Delivery is made via a tracked service to your nominated UK address.

We are not responsible for delays caused by third-party couriers, incorrect delivery addresses provided by the customer, or circumstances beyond our reasonable control. If your order has not arrived within 5 working days of dispatch, please contact us promptly.

6. Cancellations and Refunds

You may cancel your order before it has been reviewed and approved by our pharmacist. Once a prescription has been issued and the medicine dispensed, we are unable to accept returns or offer refunds, in accordance with UK medicines legislation and for patient safety reasons.

If you believe you have received an incorrect or damaged item, please contact us within 48 hours of receipt and we will investigate promptly.

Refunds for approved cancellations or clinically declined orders will be processed within 5 to 10 business days to your original payment method.

7. Medical Disclaimer

The information provided on our website is for general guidance only and does not constitute medical advice. Our services are not a substitute for consultation with your GP or primary healthcare provider, and we strongly recommend you inform your GP of any treatments obtained through us.

Results from weight loss treatments vary between individuals. We make no guarantee of specific outcomes. If you experience any adverse effects, stop using the product immediately and seek medical attention.

8. Privacy and Data

We handle all personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data is used solely for the purpose of providing our clinical service and will not be sold to third parties.

We aim to respond to all data-related enquiries within 48 hours. For full details, please refer to our Privacy Policy.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these terms, please contact us through our website. We are committed to responding promptly and resolving any concerns in a professional manner.